You can cancel your reservation more than 24 hours before the provision of the service without any penalty. In case you have made any payment, contact the company with which you initially booked the service and they will inform you of the procedure to refund the money.

You can modify your reservation more than 24 hours in advance without any penalty. Contact the company with which you booked your services to proceed with the change.

You can modify any data of your reservation without any additional cost as long as the change is coordinated more than 24 hours in advance and it does not represent a change that implies an extra cost according to the conditions of the original reservation. If the change of your reservation involves a different vehicle due to the need to adjust the capacity to a larger vehicle or a change of the destination or origin of collection or delivery, it is possible that the change implies an increase in the value of your original reservation.

In the event that the problem occurs during the provision of the service and you consider that it can be solved immediately directly with the driver, we recommend that you inform the driver so that it can be solved immediately. If the case was not resolved during the provision of the service, contact the company with which you managed your reservation as soon as you can, to notify what happened and so we can take the necessary corrective actions and proceed with the corresponding compensation if necessary.

If the service was not provided because the driver did not show up, contact the company with which you managed your reservation as soon as possible to notify what happened. We will immediately be informed of the case, we will open an investigation and in case it applies according to our terms and conditions, we will proceed to authorize the refund of the money so that it is returned by the company where you originally booked your service.

It is possible to add additional people at no additional cost as long as the maximum capacity of the vehicle of the original reservation is not increased. In case the number of customers exceeds the maximum capacity, you must cancel the original reservation to make a new one with a larger capacity vehicle.

The driver will schedule the pick-up at the airport taking into account the actual arrival time of the flight so, if your flight is delayed, you do not need to contact your driver initially. If the delay is prolonged, we recommend you contact the company with which you coordinate your original reservation to contact us and then we can evaluate the options to provide the service. We will do our best to provide the service, but we will not be obliged taking into account that it is possible that, at the new time of arrival, a new driver cannot be coordinated for the provision of the service.